Return Policy

Return Policy

At FlexibleCustom, your happiness is our top priority.

  • 30 Day Return Policy
  • 30 Day Satisfaction Guarantee
  • 1 Year Extended Warranty available for purchase

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

 

Can I return or exchange an item?

  • Yes! You may return or exchange an item within the first 30 days of your receipt.
  • Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

 

What if I just don’t like my product?

That’s sad, but we want to make this work. We offer a 30 day satisfaction guarantee, which means if you simply don’t like your item just request a return.

 

How do I return an item?

If you wish to return an item, please send an email to contact@flexiblecustom.com.

  • We will get back to you with the return address in 24-48 hours.
  • You can return an item as long as it is unused. Best if the packaging is unopened!
  • As soon as we receive the item, we will either issue a refund or exchange the product for another one.
  • For refunds, you can expect your money back 1-2 days after we receive the item.
  • We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
  • Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

 

Do I pay for shipping on returns?

  • Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
  • To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn’t shipped yet, we will cancel it immediately and issue a full refund.

 

Got more questions? Please email us at contact@flexiblecustom.com so we can help.